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Refund Policy

Ethana e'World Refund and Cancellation Policy

We value the trust you place in Ethana e'World Humanitarian Organization. This policy outlines how we handle cancellations and refunds for donations, sponsorships, and event registrations processed through our platforms.

1. Donation Commitments

Donations are generally final once processed. Because funds are directed quickly to field programmes, refunds are granted only under exceptional circumstances such as proven fraud or duplicate transactions.

2. Requesting a Refund

If you believe a donation was made in error, contact us within seven (7) calendar days by emailing finance@ethanaeworld.org or calling our finance office. Provide the transaction reference, amount, date, and reason. We review each case individually and aim to respond within five business days.

3. Duplicate or Unauthorised Transactions

For duplicate charges or unauthorised use, we coordinate with our payment processor to verify the claim and issue a refund when confirmed. Supporting documentation may be requested to expedite investigations.

4. Recurring Donations

Recurring donors may cancel or adjust monthly gifts at any time through their supporter dashboard or by contacting donor relations. Changes take effect immediately, but payments processed prior to the request remain subject to this policy.

5. Event Registrations and Sponsorships

Registration fees for events or sponsorship packages may be refundable up to fourteen (14) days before the event start date, minus committed expenses. Requests made afterwards are evaluated individually, considering costs already incurred.

6. In-Kind Contributions

Non-monetary donations, including supplies or services, are not subject to refunds. Once received, such contributions are directed to the intended programmes and cannot be returned.

7. Processing Timeline

Approved refunds are issued through the original payment method. Depending on banking partners, it may take up to ten (10) additional business days for funds to appear on your account.

8. Tax Receipts

If a refund is granted for a contribution that generated a tax receipt, the donor is responsible for updating records and refraining from claiming the refunded amount for tax purposes.

9. Policy Updates

This Refund Policy may be revised to align with legal requirements or operational changes. Updates take effect upon publication, and continued use of our donation services indicates acceptance of the revised terms.

10. Contact Information

For questions about refunds or cancellations, contact Ethana e'World Humanitarian Organization at support@ethanaeworld.org or call our office during business hours.